Site from past six years listed as not existing

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  jeffklo · Member · May 29, 2015 at 1:33 am

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  I’ve had a blog since December 2009 that I have not entered for a number of months.

  I went to go into the site and was notified that it does not exist.

  Please advise on how to access the dashboard and content I’ve spent thousands of hours creating.

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  ariwinokur · Member · May 29, 2015 at 1:39 am

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  Can you please let us know what site you are having issues with?

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  jeffklo · Member · May 29, 2015 at 1:41 am

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  Thanks for getting back to me so quickly.

  Here is the url: http://www.kellylowenstein.wordpress.com.

  Please let me know if you have any questions.

  Jeff

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  ariwinokur · Member · May 29, 2015 at 1:44 am

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  If you cannot access the admin side of the site, perhaps the site was set up under a different WordPress.com user? Are you sure you are logged in as the right user?

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  jeffklo · Member · May 29, 2015 at 2:48 am

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  Thanks, Ari.

  I received the password reset request listing jeffklo as the user name. I’ve tried a number of other options for that site and none of them have worked.

  I welcome any suggestions you have and appreciate your help.

  Jeff

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  ariwinokur · Member · May 29, 2015 at 4:14 am

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  I have tagged this thread so that it can be addressed by a staff member. They can check the records for which accounts have access to the site. Please make sure you are subscribed to this thread so that you know when the staff member responds. You can subscribe by clicking the “Subscribe to Topic” link on the right.

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  jeffklo · Member · May 29, 2015 at 5:07 am

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  Thanks for your help.

  I have tagged the thread.

  Jeff

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  timethief · Member · May 29, 2015 at 3:09 pm

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  Staff can’t help with account recovery of these public support forums.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword

  Please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

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  lizthefair · Member · May 29, 2015 at 4:21 pm

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  I can confirm http://www.kellylowenstein.wordpress.com is not connected to the account you are currently logged into. The account recovery link Timethief provided will help you recover the account.

  https://en.wordpress.com/wp-login.php?action=recovery

  We don’t do account recovery in the forums, so I’m going to close this thread.