Site gone and replaced by white screen

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  richtuttle01 · Member · Feb 11, 2019 at 5:04 pm

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  Hi the site is Stroudcc.co.uk, I am one of the admin people and I was looking at updating the plug ins. the screen has now just gone white on both Chrome and Safari and I cannot get to the wordpress menus at all. Panic!!

  The blog I need help with is: (visible only to logged in users)

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  richtuttle01 · Member · Feb 11, 2019 at 5:15 pm

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  it says

  http://www.stroudcc.co.uk/SCC/wp-login.php?redirect_to=http%3A%2F%2Fwww.stroudcc.co.uk%2FSCC%2Fwp-admin%2F&reauth=1

  in the url bar

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  arvindsinghu · Member · Feb 11, 2019 at 5:20 pm

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  Hi @richtuttle01,

  Your site thepavilionstroud.co.uk is using the self-hosted version of WordPress.

  These forums are for WordPress.com hosted sites only :) https://en.support.wordpress.com/com-vs-org/

  You can update WordPress plugin manually https://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation_by_FTP

  How to Update a WordPress Plugin Manually Using cPanel.

  To troubleshoot WordPress errors, you require to enable WordPress Debug, which can be done using wp-config.php.
  You need to copy and paste the code in wp-config.php file shown below.
  define( 'WP_DEBUG', true );

  Thanks !!!

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  richtuttle01 · Member · Feb 11, 2019 at 5:26 pm

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  Hi Arvind,

  Apologies, I am a complete novice here. The site is actually http://stroudcc.co.uk/SCC/

  I cannot see the wordpress login

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  arvindsinghu · Member · Feb 11, 2019 at 5:53 pm

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  Hi @richtuttle01,

  Your site stroudcc.co.uk is using the self-hosted version of WordPress, and you need to seek help at the WordPress.org forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only :)

  However, I recommend you to check your .htaccess file, delete your current .htaccess if you have any.
  Check your PHP memory limit; memory should be 64MB or above.
  you can try increasing Memory limit by adding define ('WP_MEMORY_LIMIT', '128M'); in wp-config.php file.
  To troubleshoot WordPress errors, you require to enable WordPress Debug, which can be done using wp-config.php.
  You need to copy and paste the code in wp-config.php file shown below.
  define( 'WP_DEBUG', true );
  or Contact you host Webfusion.

  Thanks !!!