site hacked

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  doctormom1218 · Member · Apr 6, 2017 at 2:55 pm

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  My site was hacked and has had so many glitches over the two years that I have had it, that I built a new site with a different company and connected my domain to it. I want to end my relationship with wordpress and request a refund for the remainder of my annual renewal. Of course there is no way to get in touch with WordPress. Any ideas?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Apr 6, 2017 at 3:08 pm

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  Are you referring to the site at wombforgrowth.wordpress.com, whose last posts were in 2015, or a different site?

  Refunds on WordPressdotcom are available for the first 30 days after purchase on everything except custom domains, which need to be cancelled and refunded within the first 48-hours after purchase.

  You need to be logged in with the username account that purchased the upgrade plan; you’ll find your current upgrades at https://wordpress.com/me/purchases

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  justjennifer · Member · Apr 6, 2017 at 3:09 pm

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  Sorry, missed this link in my above reply:

  Refund a Purchase

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  doctormom1218 · Member · Apr 6, 2017 at 3:54 pm

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  Thank you so much Jennifer!

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  supernovia · Staff · Apr 6, 2017 at 10:27 pm

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  Hi folks, just to confirm, the last payment I see here was in 2015, and it was refunded back then.

  If you need help with a different account, you log out and log into that account, then get in touch here: http://wordpress.com/help/contact .

  It is possible to get in touch with WordPress. You’ll get direct support as long as you have an upgraded plan that is active. If you have a free site, you can post in the community forums, but you can still get staff help with the modlook tag.

  Cheers, all!