site hacked

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  bodywise12 · Member · Oct 27, 2018 at 8:13 pm

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  someone changed my site, which is http://www.robinmochi.com to hygeiatalks
  Please help me.

  The blog I need help with is: (visible only to logged in users)

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  wolv3r1ne · Member · Oct 27, 2018 at 9:19 pm

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  Hi @hygeiatalks,

  The blog you re referring to hygeiatalks.wordpress.com is different to http://www.robinmochi.com which is on robinmochi.worpdress.com.

  Also hygeiatalks seems a old blog, check if there are two blogs created in your account?
  Here is the LINK

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  bodywise12 · Member · Oct 27, 2018 at 10:06 pm

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  i am not hygeia talks. i’m robinmochi and hygeiatalks has taken over my site. please help me fix.

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  kokkieh · Staff · Oct 29, 2018 at 8:01 am

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  Hi there,

  You are posting in this support forum as the WordPress.com account, hygeiatalks. This account was created seven years ago, and appears to have been mostly inactive since its creation, with only a password reset two years ago, and another one yesterday when you logged in before posting in this forum.

  This account has only ever owned one site, hygeiatalks.wordpress.com, also created seven years ago, and inactive since then. There is nothing to indicate that this account has been compromised in any way, and there has been no recent changes on either account or site.

  There is no account on WordPress.com with the username, robinmochi – that username has never been registered on WordPress.com at all.

  The domain, robinmochi.com, and the connected WordPress.com site, robinmochi.wordpress.com, belong to the WordPress.com account, rmochi. That is the same account that created that site seven years ago, and there has never been any username changes on that account, nor any other recent activity that would indicate that account has been compromised.

  If that is your site, the reason you’re unable to access it is because you’re trying to log in using the wrong username. Log out of this account, and log back in as rmochi, and you’ll have access to that site and all upgrades in that account.

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  bodywise12 · Member · Oct 29, 2018 at 2:33 pm

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  Great. Thanks. Robin Mochi is my site. I followed your directions and logged out and logged back in but it wouldn’t let me.

  I used user name rmochi, but couldn’t gain access? so logged on with my email (redacted) and changed my password. logged in and saw my site, yet i still only get the stats and page access to hygietalks page.

  can you provide me steps to access steps to log in to my account, robin mochi, and have access to it?

  thanks so much. sorry for the trouble

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  staff-zinnia · Staff · Oct 29, 2018 at 6:45 pm

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  Howdy –

  Your browser might be holding on to some old details. It’d be a good idea to clear the cache:

  Solve Common Browser Issues

  I’d suggest going to WordPress.com in a new, and different browser, and attempting to sign in as rmochi. Each of these account require a unique email address, so when you signed in with the email address you wound up back in the wrong account.