Site Hacked

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  chrisadamjones · Member · Jan 29, 2022 at 4:14 pm

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  I need help! My site has been hacked and I don’t know how to get back to it and recover my information.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jan 29, 2022 at 4:16 pm

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  What site are you talking about as https://chrisadamjones.wordpress.com/ is up and running but hasn’t been updated since 2016.

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  chrisadamjones · Member · Feb 25, 2022 at 5:01 pm

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  Thank you.

  I am wondering about http://www.adamjonesed.com.
  It is connected to my account — (email visible only to moderators and staff), but I am not able to access it to fix it. It has been hacked to re-direct to a pornography site. I am locked out and have no way (that I know of) of getting back in and fixing (reseting password and/or pulling content and shutting everything down).

  Thanks,
  Adam

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  staff-blorbo · Staff · Feb 25, 2022 at 6:05 pm

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  Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  The site was also not using our security product https://jetpack.com/features/security/ so we won’t be able to directly assist with this.

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With that said, carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site.

  Your hosting provider’s support team may also be able to assist.