Site hacked, new admin accounts being added

  • Unknown's avatar
    martymcfly0 · Member ·

    I’ve just cleaned a site following a recent hack, but noticed an additional admin account called wp-admine with Administrator privileges.

    I can delete this account but it immediately is recreated.

    I have also tried deleting it from the user table using phpMyAdmin – but it is immediately recreated.

    I have scanned the site with WordFence and it shows no malware. Please advise how to remove this hacker admin account and prevent it being re-added.

    Thanks in advance.

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Looks like your site is using the WordPress.org software and is hosted by a different provider.

    WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

    That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

    If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

    You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

    If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

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