Site hacked or WordPress fault
-
Site has been down for several days. No explanation beyond message from WordPress. An d at a time when WP intends to bill me. And I already pay for security services.
WP.com: Yes
Correct account: Unknown -
-
Hi @cooperconsultinginternational,
Looking at your account, you don’t have any sites hosted with WordPress.com. Could you please share your site’s URL?
Otherwise, you might like to contact your host for further help.
-
My site was a GoDaddy and WordPress build.
[redacted by staff]
From WordPress emails citing an error and failure, the message says that a Gutenberg error has caused the shutdown of my website.
I am unable to log into anything that would allow me to respond to this error.
And coincidentally I am being asked to renew the GoDaddy domains while I have no access, which I am obviously reluctant to do. Only recently I paid for an upgrade to my site security, only to have it shut down.Am I expected to pay for another security product…looking much like a ransoms?
Please respond to:
[redacted by staff] -
I’m afraid that we can’t help directly because your site is not with WordPress.com managed hosting. As such, we don’t have the ability to take a closer look at your site.
Instead, GoDaddy uses open-source WordPress.org software, which differs from what we offer here on WordPress.com.
The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/
Otherwise, you may want to contact GoDaddy for further support.
I hope that points you in the right direction.
- The topic ‘Site hacked or WordPress fault’ is closed to new replies.
WordPress.com Forums 