site has been down for months

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  healingtreasureal · Member · Jan 22, 2024 at 7:39 pm

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  my site has been down for months due to an error code on your end! I would like to be refunded for the service due to it’s unavailability.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jan 23, 2024 at 5:55 pm

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  Hi there,

  The WooCommerce Team will be best suited to assist you with this issue. If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site, you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/

  But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce

  These forums provide support for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org

  Thanks!