Site has been hacked

• 

  bobbisspecialteesandmore · Member · Mar 27, 2023 at 2:01 am

  • Copy link
  • Add topic to favorites

  Hello! Someone apparently hacked my account today and changed my recovery email for passwords. So when I tried to reset my password they are getting the email. How can I fix this and prevent it from happening again? Thanks!

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-ozmodiar · Staff · Mar 27, 2023 at 6:05 pm

  • Copy link

  Hi,
  
  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
  
  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums.
  
  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
  
  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article.

  However…

  Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team (as well as automated backups, updates, and security protection) and we could likely get this sorted out for you and prevent it from happening again.

  https://wordpress.com/pricing/

  We have a guide to help move your site to WordPress.com here and our support team can also assist:

  https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

  Please let us know if you have any questions about WordPress.com, our plans, or our features.