Site has disappeared

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  ckwresearch · Member · Jun 27, 2022 at 12:19 pm

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  The site has disappeared and I get error DNS_PROBE_FINISHED_NXDOMAIN

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Jun 27, 2022 at 2:10 pm

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  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  ckwresearch · Member · Jun 28, 2022 at 2:37 am

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  Thanks for your response. It is https://www.socialstartupstudio.com.au/

  regards,

  Chris

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  kokkieh · Staff · Jun 28, 2022 at 6:00 am

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  Hi Chris,

  Your site isn’t hosted on our servers on WordPress.com, but using the open source version of WordPress at another hosting provider. So we don’t have any control over your site.

  It looks like your domain doesn’t have any name servers set at the moment. That means it doesn’t have an IP address, or any of the other DNS records that tells a browser what server to connect to when someone tries to visit your site. And based on the domain’s status code I see in the Whois records, it appears that your domain might be suspended or otherwise being blocked by your domain provider, so you need to contact them to get this fixed.

  It looks like your domain provider is Netregistry/Webcentral, so please contact them directly for help with this:

  https://www.webcentral.au/contact-us/

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  ckwresearch · Member · Jun 28, 2022 at 12:46 pm

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  Thanks Kokkieh, that has cleared things up perfectly.

  Best wishes,

  Chris