Site has disappeared
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Hi everyone, I’m in a dire situation.
We’ve been using WordPress for many years. We recently took ownership of our site from 3rd party developer and have been managing it actively. Over the last 2 weeks, we got multiple messages saying that our website is not accessible. Checking with GoDaddy, our domain is active and renewed. When logging back into WordPress for the first time in a few weeks, we discovered our site has completely disappeared. The only thing we see is an old site from 5 years that is actively managed or maintained. I am in critical need of support for how to get our site back. I used to be able to contact WordPress support for paid plans directly. For some reason, now I cannot. We haven’t been notified through WordPress that our accounts were going to be suspended or that we need to update payment information (which is all up-to-date), so I can’t pinpoint what else is going on.
If anyone can provide any additional information or guidance on how to proceed, please let me know. I’d be very appreciative!
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Hi there! You are posting on the WordPress.com forums, but the site that I believe that you are referring to is hosted with GoDaddy, not WordPress.com: https://wordpress.com/site-profiler/vervemedspa.com
If you are looking for help with vervemedspa.com, please reach out to GoDaddy for more assistance. Let me know if you are looking for help with a different site!
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