Site has gone blank

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  jessicakarlinski · Member · Aug 31, 2020 at 8:04 pm

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  I haven’t used my wordpress site in a couple years and now when I try to load it, it’s blank. I’m hoping I missed an upgrade at some point and can still fix it. Please advise.

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  staff-zinnia · Staff · Sep 1, 2020 at 6:56 pm

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  Howdy –

  We will need to know the address or URL of the affected site. Then we can take a closer look at things.

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  jessicakarlinski · Member · Sep 1, 2020 at 7:03 pm

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  oops, sorry. New to this process :)

  http://www.jkimagesblog.com

  And to clarify, it is a blog, versus a website, if that matters. Again, I’ve been away from this for quite some time.

  Thanks!

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  staff-blorbo · Staff · Sep 1, 2020 at 7:58 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.

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  jessicakarlinski · Member · Sep 1, 2020 at 8:02 pm

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  Oh goodness, I’m sorry to waste your time. I was aware they were different but since I hadn’t used it in so long, I’d forgotten which I had and thought it was .com
  Thanks again for your help!