Site Health report

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  entwistlejones · Member · Apr 2, 2020 at 4:05 pm

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  Hi There,
  I was checking the website health report and received the following error message advising me to contact you.

  Connection test failed (#http_request_failed: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received)
  Jetpack
  Please contact Jetpack support.

  Thanks for your help in advance!

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  staff-mckluskey · Staff · Apr 3, 2020 at 9:28 am

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  Hi,

  you’ll want to contact Jetpack support to get help with that:

  Contact Support

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.