Site is currently unable to handle this request. HTTP ERROR 500

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  jennyhellohughes · Member · Oct 20, 2017 at 1:28 pm

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  When I go to my site I get this error message. This page isn’t working

  http://www.hellohughes.com is currently unable to handle this request.
  HTTP ERROR 500

  I can’t even login to my admin. I need help ASAP!!!

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Oct 20, 2017 at 1:56 pm

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  Hi jennyhellohughes,

  You have contacted support at WordPress.com, but hellohughes.com is a self hosted WordPress.org site. There is some information about the differences between WordPress.com and WordPress.org in this guide:

  WordPress.com vs. WordPress.org

  Support for WordPress.org sites is available on these forums:

  https://wordpress.org/support/

  A 500 error suggests there an issue with your server so I recommend contacting Bluehost for more information — they should be able to tell you why your site was unavailable.

  The good news is hellohughes.com is loading for me now so it looks like this issue was only temporary.

  Come back to me if you have any questions.

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  admin3110174 · Member · Oct 31, 2017 at 7:19 pm

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  My website is happening the same, I updated the wordpress plugin and now its not logging me in. norteway.com

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  simranvijwani · Staff · Oct 31, 2017 at 7:25 pm

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  Hi @admin3110174,

  The site you’re referring norteway.com is not hosted on WordPress.com. Your site is a self-hosted WordPress.org site.

  Name Servers:ns57.domaincontrol.com
  ns58.domaincontrol.com

  As mentioned by @gemmacevans, A 500 error suggests there an issue with your server so I recommend contacting your Host for more information — they should be able to tell you why your site was unavailable.

  Here in this forum, we provide support for WordPress.com Users.

  You can seek help for WordPress.org sites here: https://wordpress.org/support/

  You can find WordPress.org support documents here https://codex.wordpress.org/Main_Page

  And for app support please check https://apps.wordpress.org/support/

  For jetpack support https://jetpack.com/support/

  Read the difference between WordPress.com and WordPress.org here https://en.support.wordpress.com/com-vs-org/

  Thanks!

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  gemmacevans · Member · Nov 1, 2017 at 9:07 am

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  Hi admin3110174,

  norteway.com is a WordPress.org site hosted by GoDaddy, so you’ll want to either contact them or post to the WordPress.org support forums for help.

  Thanks!