Site is down

nachomamany · Member · Feb 2, 2022 at 4:43 pm
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What can be done to get it back running?

WP.com: Yes
Correct account: Yes

The blog I need help with is: (visible only to logged in users)
staartmees · Member · Feb 2, 2022 at 5:24 pm
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Your site https://iamnachomamacom.wordpress.com/ is up and running but is set to private. or are you talking about another site?
nachomamany · Member · Feb 2, 2022 at 6:37 pm
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iamnachomama.com is the site.
staff-sheva · Staff · Feb 2, 2022 at 7:39 pm
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Hi @achomamany,

If you’re referring to the amnachomama.com domain, it presently is not registered.

If you’d like to use this domain with your iamnachomamacom.wordpress.com site, you can register the domain by going to Upgrades → Domains.

It’s worth noting that a one-year free domain registration is included with a plan upgrade, and is required to set a primary custom domain. If you’re interested in that, you can upgrade (and register the domain) by going to Upgrades → Plans.

Hope that helps!
staff-sheva · Staff · Feb 2, 2022 at 7:43 pm
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Hi again,

iamnachomama.com is the site.

Thanks for confirming. Since this was a mapped domain, you’ll need to upgrade to a Personal plan or higher to connect it again.
nachomamany · Member · Feb 2, 2022 at 7:56 pm
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Okay… Ive done this but the entire site is ruined… I had an Avada Theme with so many things customized. All my plugins and settings are gone.
staff-sheva · Staff · Feb 2, 2022 at 10:49 pm
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It looks like you upgraded back to the Business plan. Since your plan had previously expired, your theme/plugins were deactivated.

I suggest either of the following:

* Manually reactivate Avada and any other plugins, or
* Restore a backup your site to a date prior to your original plan’s expiry

To restore a backup, please go to Jetpack → Backup here: https://wordpress.com/backup/

Hope that helps!

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