site is down

  • Unknown's avatar
    zivilev112 · Member ·

    Hello, the site im managing is down via failed backup. tech4fb.lt how i can fix that?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    zivilev112 · Member ·

    Cant login into admin too, cant restore it too.

  • Unknown's avatar
    zivilev112 · Member ·

    Fatal error: Uncaught Error: Call to undefined function astra_block_based_legacy_setup() in /home/naites/domains/tech4fb.lt/public_html/wp-content/themes/astra/inc/dynamic-css/block-editor-compatibility.php:13 Stack trace: #0 /home/naites/domains/tech4fb.lt/public_html/wp-content/themes/astra/functions.php(64): require_once() #1 /home/naites/domains/tech4fb.lt/public_html/wp-settings.php(611): include(‘/home/naites/do…’) #2 /home/naites/domains/tech4fb.lt/public_html/wp-config.php(111): require_once(‘/home/naites/do…’) #3 /home/naites/domains/tech4fb.lt/public_html/wp-load.php(50): require_once(‘/home/naites/do…’) #4 /home/naites/domains/tech4fb.lt/public_html/wp-blog-header.php(13): require_once(‘/home/naites/do…’) #5 /home/naites/domains/tech4fb.lt/public_html/index.php(17): require(‘/home/naites/do…’) #6 {main} thrown in /home/naites/domains/tech4fb.lt/public_html/wp-content/themes/astra/inc/dynamic-css/block-editor-compatibility.php on line 13

    There has been a critical error on this website.

  • fstat · Staff ·

    Hi there,

    Thank you for reaching out to us for support with your WordPress site, tech4fb.lt. I understand your situation can be quite challenging, especially when your site is experiencing downtime due to a failed backup. However, as your site is hosted through a different provider and uses the free, open-source version of WordPress software, our scope to assist directly is limited.

    At WordPress.com, we provide managed hosting services, which means we have specialized tools and resources to support and troubleshoot issues on sites that are directly hosted by us. You can learn more about our managed hosting and its benefits here: https://wordpress.com/hosting/

    Since your site is not hosted on our WordPress.com managed hosting, we don’t have the ability to access your site’s files or its server environment, which is essential for troubleshooting and resolving such issues. This limitation is the primary reason why we are unable to assist directly with your site’s current problem.

    However, we do offer an option for you to migrate your site to our WordPress.com managed hosting. This migration would enable us to provide you with direct support in the future. We have a convenient and easy-to-use migration plugin to help with this process. For more information about this plugin and how to migrate your site to WordPress.com, please visit:

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    In the meantime, to address your current issue with the failed backup, I recommend seeking assistance from the community support forums dedicated to the open-source version of WordPress. The users and experts there are well-versed in a variety of technical issues, including those related to different hosting environments. They are in the best position to help you resolve the issue with your site. You can reach out to them here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    I hope this information is helpful and guides you towards resolving your site’s issue. If you have any more questions or decide to consider migration to our hosting, feel free to reach out.

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