Site is down

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  philroehl · Member · Jan 9, 2015 at 9:03 pm

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  Hi there,
  my site is down since today and I even cannot get to the backend. It always tells me that I have to update the new Jetpack plugin, but it does not let me.

  So what can I do?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jan 9, 2015 at 9:32 pm

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  Hi there,
  We provide support here only for blogs hosted by WordPress.COM and no others and that site is not among them.

  WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the Theme support forums there.

  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service