Site is down

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  calboring · Member · Mar 29, 2021 at 5:15 pm

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  Our website is down. In the WordPress dashboard I get this notification: ‘Please check your Primary Site’s Jetpack connection’

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  helper-heroponriki · Member · Mar 29, 2021 at 7:36 pm

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  Hi there:

  Is this for the site calboring.com? If so, the Jetpack plugin you’re using allows you to manage posts and other settings from the WordPress.com dashboard – but WordPress.com doesn’t host your site nor do we have any access or ability to fix problems with your site when they occur. That Jetpack connection error message means your site is not connected and usually indicates a bigger problem.

  Pulling up your site there’s a 503 Service Unavailable error, which means you have a problem on your site’s hosting server. Since it looks like your site is hosted with GoDaddy, you should reach out to them for help as soon as possible.

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  calboring · Member · Mar 29, 2021 at 9:49 pm

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  csonnek, thank you for your helpful response. I am in contact with godaddy and they are looking into it from their end.

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  calboring · Member · Mar 30, 2021 at 5:24 pm

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  Update. GoDaddy had to reset the SSL certificates and relink WordPress with the host server and now everything is up and running.

  Thanks again for your help csonnek.