Site is down and I can’t even access the admin dashboard

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  bflo0094 · Member · Apr 18, 2025 at 2:24 am

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  I installed a new plugin called Seraphinite Accelerator. After it installed I tried to open my site and it came up with a white page with the following text:

  //Begin Really Simple SSL key define(‘RSSSL_KEY’, ‘Vk1o8jVxGRNStShHvn8ZbKOdtXzCPacieCnnlQOEgbYcTXXqA9hzILITHSPxncY7’); //END Really Simple SSL key //Begin Really Simple SSL session cookie settings @ini_set(‘session.cookie_httponly’, true); @ini_set(‘session.cookie_secure’, true); @ini_set(‘session.use_only_cookies’, true); //END Really Simple SSL /** * The base configuration for WordPress * * The wp-config.php creation script uses this file during the * installation. You don’t have to use the web site, you can * copy this file to “wp-config.php” and fill in the values. * * This file contains the following configurations: * * * MySQL settings * * Secret keys * * Database table prefix * * ABSPATH * * @link https://codex.wordpress.org/Editing_wp-config.php * * @package WordPress */ // ** MySQL settings – You can get this info from your web host ** // /** The name of the database for WordPress */ define(‘DB_NAME’, ‘concrft9_WPHU6’); /** MySQL database username */ define(‘DB_USER’, ‘concrft9_WPHU6’); /** MySQL database password */ define(‘DB_PASSWORD’, ‘E8EpPXjAOl6RM3162’); /** MySQL hostname */ define(‘DB_HOST’, ‘localhost’); /** Database Charset to use in creating database tables. */ define(‘DB_CHARSET’, ‘utf8’); /** The Database Collate type. Don’t change this if in doubt. */ define(‘DB_COLLATE’, ”); /**#@+ * Authentication Unique Keys and Salts. * * Change these to different unique phrases! * You can generate these using the {@link https://api.wordpress.org/secret-key/1.1/salt/ WordPress.org secret-key service} * You can change these at any point in time to invalidate all existing cookies. This will force all users to have to log in again. * * @since 2.6.0 */ define(‘AUTH_KEY’, ‘f3fc83c0519840c63ec1bb63b35c708f67d8e4f07beb45460a222fd232ad7967’); define(‘SECURE_AUTH_KEY’, ‘b0c16cdd8688a370ede9d90b10b6a2dede38cfc9532d2298d7c7bf8782d61f9a’); define(‘LOGGED_IN_KEY’, ‘a98602eafc35c5577db42eb1c0553873413bfe9655c32e09873534e0f8d66266’); define(‘NONCE_KEY’, ‘7af470a9811498fdce5cd64299832b4cd69930d02950f3c73b24d76927161f2a’); define(‘AUTH_SALT’, ’18f216d36937012203161affba6943ffccbd8a720fd36359b09debd8f980bbb6′); define(‘SECURE_AUTH_SALT’, ‘a552136ef5eea608f53e4236de0a208784288b39a354c974b725941f8e522138’); define(‘LOGGED_IN_SALT’, ‘f5e1dfbae3dfee88c4737d40f22ce39c3bb3047a151aed729d67e830a24957e0’); define(‘NONCE_SALT’, ’88c55ccd6bd90ee495f4c6d0c594ef79153512f88f7ac94956fa34bda0b34813′); /**#@-*/ /** * WordPress Database Table prefix. * * You can have multiple installations in one database if you give each * a unique prefix. Only numbers, letters, and underscores please! */ $table_prefix = ‘_HU6_’; /** * For developers: WordPress debugging mode. * * Change this to true to enable the display of notices during development. * It is strongly recommended that plugin and theme developers use WP_DEBUG * in their development environments. * * For information on other constants that can be used for debugging, * visit the Codex. * * @link https://codex.wordpress.org/Debugging_in_WordPress */ define(‘WP_DEBUG’, false); // Settings modified by hosting provider define( ‘WP_CRON_LOCK_TIMEOUT’, 120 ); define( ‘AUTOSAVE_INTERVAL’, 300 ); define( ‘WP_POST_REVISIONS’, 5 ); define( ‘EMPTY_TRASH_DAYS’, 7 ); define( ‘WP_AUTO_UPDATE_CORE’, true ); /* That’s all, stop editing! Happy blogging. */ /** Absolute path to the WordPress directory. */ if ( !defined(‘ABSPATH’) ) define(‘ABSPATH’, dirname(__FILE__) . ‘/’); /** Sets up WordPress vars and included files. */ require_once(ABSPATH . ‘wp-settings.php’);

  I then tried refreshing my dashboard and now it shows the same thing. I went to bluehost and I was able to uninstall every single plugin and no luck. Anyone have any ideas how I can get back on my site?

  I’m running

  • WordPress Version: 6.8
  • WooCommerce Version: 9.8.1

  Thank you!

  The blog I need help with is: (visible only to logged in users)

• 

  bflo0094 · Member · Apr 18, 2025 at 3:01 am

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  EDIT

  Found the following error:

  PHP Fatal error: Uncaught Error: Call to undefined function nocache_headers() in /home4/concrft9/public_html/wp-admin/admin.php:37
  Stack trace: 0 /home4/concrft9/public_html/wp-admin/options-general.php(10): require_once() 1 {main}

  thrown in /home4/concrft9/public_html/wp-admin/admin.php on line 37

• 

  staartmees · Member · Apr 18, 2025 at 5:58 am

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  We can’t help as that site isn’t running on the wordpress.com platform nor can we help with third party plugins. You must contact support of that plugin as they messen up your site. So just wait for a reply at https://wordpress.org/support/topic/site-is-down-and-i-cant-even-access-the-admin-dashboard/

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  bflo0094 · Member · Apr 29, 2025 at 2:03 pm

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  Can I have this topic removed please? it contains sensitive information that I did not realize was there. I can’t find a way to delete it