SITE is down and I can’t fix it

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  saragaston · Member · Jun 23, 2020 at 8:39 pm

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  I clicked to update plugins on my website http://www.saragaston.com. Now I get an error code HTML 500 and not way to get in and troubleshoot. I’m panicking. Please help.

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  saragaston · Member · Jun 23, 2020 at 8:44 pm

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  html 500

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  staff-mckluskey · Staff · Jun 24, 2020 at 8:35 am

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  Hi there!

  That error usually means that there’s a plugin conflict. However, we won’t be able to help you here as your site is hosted on GoDaddy, not on WordPress.com.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.