Site Is Down & My Web Guy Is Gone

  • Unknown's avatar
    euroactive · Member ·

    Hi,

    I really don’t know where to go here. My web developer who was responsible for keeping my account up and running, and had the subscription with WordPress simply vanished from the face of the earth, and now my site is completely down and I have no access. I make a living selling products on the internet. Not having a website doesn’t bode well for such a thing. Can someone please guide me to someone who can help me get my site restored?

    Thanks
    Justin

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-blorbo · Staff ·

    I don’t see any WordPress.com sites under your account here.

    What is the URL of the site with the problem?

    NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

  • Unknown's avatar
    euroactive · Member ·

    Thanks for your response. It’s http://www.euroactiveparts.com – Please direct me to the proper support forum.

    Thanks
    Justin

  • Unknown's avatar
    helper-heroponriki · Member ·

    Thanks for that! Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org ) but hosted at Siteground.

    We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

    If you were paying for the hosting server with Siteground directly and not paying the web developer for the hosting (who would own the account in that case), you should be able to contact their support to get help getting your site back online. If it hasn’t been too long Siteground should still have a backup of your site.

    You can find their contact options here: https://www.siteground.com/company#contactus

    Good luck!

  • Unknown's avatar
    euroactive · Member ·

    Thanks again for helping me. Unfortunately I’ve been paying the developer directly so I have no relationship to Siteground directly. Knowing this, how would you advise me?

    Thanks
    Justin

  • staff-blorbo · Staff ·

    Overall, we will not be able to assist to hear, as the site is using the software from WordPress.org, which is an entirely separate entity from us at WordPress.com: https://wordpress.com/support/com-vs-org/

    Your best option would be start with Siteground, as they do currently host the site, to see what options they have for you: https://www.siteground.com/company#contactus

  • The topic ‘Site Is Down & My Web Guy Is Gone’ is closed to new replies.