site is frozen

  • Unknown's avatar
    kararasos · Member ·

    Hi it won’t let me click on anything im trying to redo my theme but I cannot even go to dashboard

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    Sorry to hear that you’re having trouble.

    Please note that your site at baileylealaniphoto.com is using the WordPress.org software and is hosted by Hostgator. We aren’t able to provide direct support for sites using WordPress.org as this forum is for WordPress.com sites. If you aren’t sure about the differences, please check out this page: WordPress.com vs WordPress.org.

    We are happy to point you in the right direction, but note that you may need to contact your hosting service for help or post on the WordPress.org community forum here: https://wordpress.org/support/forums

    Please try resetting your password here if you’re having trouble logging in: https://baileylealaniphoto.com/wp-login.php?action=lostpassword

    If that doesn’t work, please reach out to your hosting service provider who can help you gain access to the site. We aren’t able to help here with resetting the password as the site isn’t hosted by us at WordPress.com.

    Regards

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