Site is missing in my WordPress account

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  roviedoculan · Member · Sep 17, 2021 at 6:28 am

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  Hello! I have a WordPress site hosted on Bluehost. The URL is baguioinabasket.com. The site used to show up when I log into WordPress.com. However, as of today, it is missing in my account as if the site never existed. I am also unable to log into the site’s WordPress dashboard from Bluehost.

  I’m sure that I am logging into the correct WordPress account, if it matters.

  Please help! Thank you very much.

  Site: https://baguioinabasket.com.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  aleone89 · Staff · Sep 17, 2021 at 11:49 am

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  Hello there,

  It looks like there might be something awry with the Jetpack connection there.

  You would want to disconnect as per these instructions here:

  https://jetpack.com/support/disconnect-jetpack-sites/ and then re-install as per these instructions here: https://jetpack.com/support/reconnecting-reinstalling-jetpack/

  I hope this helps!

  Let us know if we can be of any further assistance.

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  roviedoculan · Member · Sep 17, 2021 at 12:36 pm

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  Hi! Thank you for this suggestion. Unfortunately, this (and disabling all plugins) did not work.

  Any other suggestions please?

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  staff-doublebassd · Staff · Sep 17, 2021 at 1:49 pm

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  Hi there,

  I would’ve suggested the same things @aleone89 did.

  Checking debug here:

  Debug

  We were unable to make an XML-RPC request to your website. Please make sure that XML-RPC is turned on and that Jetpack is installed, activated and connected with your WordPress.com account.

  You could ask your hosting provider if they have a block in place to stop access to the XMLRPC file, or to API Calls and ask them to disable this security measure temporarily.

  I would also reach out to the Jetpack staff at their community forums as they will be able to look further into the issue and better assist you:

  https://wordpress.org/support/plugin/jetpack/

  Thanks!

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  roviedoculan · Member · Sep 17, 2021 at 6:47 pm

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  Figured it out. Oddly enough, I was able to log into WordPress Admin after adding this to wp-config.php:

  define(‘WP_HOME’,’https://baguioinabasket.com’);
  define(‘WP_SITEURL’,’https://baguioinabasket.com’);

  Hope this helps anyone in the future. Thanks for the suggestions so far too!