Site is not loading

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  envisagenics · Member · Jun 17, 2021 at 12:43 pm

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  The site seems to be down. Please advise.

  The site I need help with is envisagenics.wordpress.com.

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  staff-ozmodiar · Staff · Jun 17, 2021 at 3:05 pm

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  Hi,

  I am not having any trouble viewing envisagenics.wordpress.com. Are you still experiencing this issue? Are you able to view WordPress.com itself?

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  envisagenics · Member · Jun 17, 2021 at 3:40 pm

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  Apologies. It is this website – https://envisagenics.com/

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  helper-heroponriki · Member · Jun 17, 2021 at 3:56 pm

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  It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere and using Cloudflare nameservers.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting

  You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here. Based on the error messages on your site, the problem is stemming from the Enfold theme you have activated.

  I hope that helps!