Site is up but wp-admind is down

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  olivejuiceju · Member · Jul 27, 2017 at 8:44 pm

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  I can access my paid website pages, but I can’t log into wp-admin or any of the managing pages. I think it might be related to a plugin but I don’t know how to fix it without logging into wp-admin.

  The blog I need help with is: (visible only to logged in users)

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  olivejuiceju · Member · Jul 27, 2017 at 8:45 pm

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  Actually, the website I need help with is heydaybooks.com, sorry for the confusion

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  timethief · Member · Jul 27, 2017 at 8:50 pm

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  heydaybooks.com is hosted by Hurricane Electric
  Name Servers:
  ns1.he.net
  ns3.he.net
  ns2.he.net

  That site is not on our WordPress.COM servers. You are posting to the wrong support forum to get support for it. Also be aware of who the web host is for your site and contact them for any hosting issues.

  This is wordpress.COM support. We do not provide support for local installs of wordpress.ORG software, or for wordpress.ORG software installs on paid hosting, linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service