Site isn’t loading because of a database issue.

• 

  adioana · Member · Jul 19, 2022 at 8:32 am

  • Copy link
  • Add topic to favorites

  Hi there, my site isn’t loading anymore because of a database issue which I don’t know how to fix. The site is shop.viodarvas.com. Please let me know how this can be fixed, thank you!

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  shwetharmaiya · Member · Jul 19, 2022 at 8:45 am

  • Copy link

  Hi,

  Tucows Domains Inc. is the hosting provider. So you are using wordpress.org software.

  You have to head to wordpress.org forums.
  https://wordpress.org/support/forums/

  Regards
  Shwetha

• 

  chummypixels · Member · Jul 19, 2022 at 8:48 am

  • Copy link

  Hi there!
  Could you confirm that the site you need assistance with is shop.viodarvas.com?

  It seems shop.viodarvas.com is not hosted with WordPress.com. We are only able to provide support for sites hosted with WordPress.com.

  You could contact the support for WordPress.org at
  https://wordpress.org/support/forums

  You can find more information on the difference between WordPress.com and WordPress.org here:

  WordPress.com vs. WordPress.org

  Best regards

• 

  flossyfaysal · Member · Jul 19, 2022 at 8:51 am

  • Copy link

  Hello adioana,

  #Please try this well know method to repair that database: Please put this constant on wp-config.php define(‘WP_ALLOW_REPAIR’, true); and go to this link within your site http://www.yoursite.com/wp-admin/maint/repair.php

  #After that, you will see an option called repair database. If this does not work please check all of the database information are matching, please check wp-config.php again for constants as DB_NAME, DB_USER and so on.

  #This problem can be happened if you database server is down.

  Let me know for further assistance.

  Regards,
  Sheikh Faysal