Site isn't working on mobile, but it will work on Desktop

• 

  jhustonphoto · Member · Jun 8, 2017 at 9:24 pm

  • Copy link
  • Add topic to favorites

  I just updated my WP- site and now it will not work on my phone, but it will work on my desktop. Can someone help?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jun 8, 2017 at 9:31 pm

  • Copy link

  http://jhustonphoto.wordpress.com/ has not been updated since August 11, 2016

  What is the URL of the exact site in question?

  This is wordpress.COM support. We cannot answer any questions posted here accurately until we have the relevant URL and have confirmed hosting of the specific site you require support for.

  Note that about 30% of those who post here daily are posting to wrong support forum and the answers to wordpress.COM and WordPress.ORG support questions are not the same.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, run different theme versions of themes with the same names, and many people get confused about the two. Read the differences here http://en.support.wordpress.com/com-vs-org/ as you could be posting to the wrong support forum.

  We provide support only for wordpress.COM hosted sites. We cannot provide support for sites that are not on our servers. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page. That support is found at http://jetpack.com/support/

  The wordpress.ORG support forums are at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

• 

  jhustonphoto · Member · Jun 8, 2017 at 9:34 pm

  • Copy link

  joshuahuston.com

  What’s weird is that one page will work on my phone, but the other page will not. I’ve made sure to update the gallery in unite gallery, but nothing changes.

• 

  timethief · Member · Jun 8, 2017 at 9:39 pm

  • Copy link

  I’m guessing that you did not actually read what I posted above. :)

  joshuahuston.com is a wordpress.ORG software install on paid hosting, hosted by Dreamhost, not by wordpress.COM
  Name Servers:
  ns3.dreamhost.com
  ns2.dreamhost.com
  ns1.dreamhost.com

  That site is not on wordpress.COM servers. You are posting to the wrong support forum.

  The wordpress.ORG support forums are at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

• 

  jhustonphoto · Member · Jun 8, 2017 at 9:40 pm

  • Copy link

  😑 thank you….

• 

  timethief · Member · Jun 8, 2017 at 9:42 pm

  • Copy link

  You’re welcome and best wishes. :)