Site it not loading

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  kwreynolds5 · Member · Jan 19, 2017 at 8:23 pm

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  My site is not loading on desktop. Seems to be working on mobile. I can also get into the admin. I just noticed it this morning. Maybe something updated? I am just getting the 2 bouncing balls and a white screen. I have the Sydney Theme. Help!

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  timethief · Member · Jan 19, 2017 at 8:40 pm

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  You failed to post the relevant information required to assist you ie. the URL of the site. However, that theme is not a wordpress.COM theme so what I post below applies.

  That site is not on our servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  kwreynolds5 · Member · Jan 19, 2017 at 8:45 pm

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  My apologies. My site name is http://www.familiesofinfluence.com.

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  timethief · Member · Jan 19, 2017 at 8:55 pm

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  What I posted above is correct.

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  kwreynolds5 · Member · Jan 19, 2017 at 8:57 pm

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  Oh…I see. Thx.

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  timethief · Member · Jan 19, 2017 at 8:58 pm

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  You’re welcome.