site loading to blank screen. White screen of death presumed.

  • Unknown's avatar

    Hello, and good morning! We have seemed to have ran into an issue with the website, It occured after i installed a plugin, which i presume is safe, but i think i maxxed out the PHP memory limit, And at the same time i am receiving this error,

    ” The Jetpack site is inaccessible or returned an error: transport error – HTTP status code was not 200 (500) [-32300] “

    It also refers to the possibility of my “jetpack” being out of date?

    Due to this mishap i have no access to my admin wp-admin panel, thus i cannot deactivate my plugins, is there anyway you can deactivate it, or roll my website back to one of my backups?

    Extra: I have no FTP or PHP log in information set up, so i i think that i might not have any way to access it manually.

    I virtually have no idea what to do, and any and all of your assistance will be valued to the fullest extent. I can assure that Haha

    The blog I need help with is: (visible only to logged in users)

  • I’m afraid you’re in the wrong forum. This support forum is only for free WordPress.com blogs. You have a self-hosted WordPress.ORG install. WordPress.com and WordPress.org are completely separate and different: http://en.support.wordpress.com/com-vs-org/

    Please visit the WordPress.org support forum for assistance as we won’t be able to help you here: http://wordpress.org/support/ If you don’t already have a username on that forum, click the register button in the upper right corner so you can post in that forum.

    For Jetpack-specific issues you can try the Jetpack plugin sub-forum, or contact Jetpack support directly: http://jetpack.me/support/
    https://wordpress.org/support/plugin/jetpack

  • Unknown's avatar

    Thank you very much, for both the speedy reply and the information. Sorry for the misplaced ticket!

  • No problem. Now you know where to go next time :)

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