Site locked out

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  kucelkj · Member · Apr 20, 2022 at 5:00 pm

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  My buddy has a wordpress.com site: https://mcvaymusic.wordpress.com/ and he’s locked out. The layperson that made it years ago can’t remember the password and does not have the old email account to perform a “forgot my password.”

  The site comes up in google searches near the top and it has very old and outdated info and is embarrassing my buddy.

  How can I help him to just delete the account/site?

  Thanks,

  -Ken

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  rawalplawit · Member · Apr 20, 2022 at 5:22 pm

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  Hey there, you won’t be able to access your account if you dont have any valid proof and you cant delete it without access.

  However, if the website contains information regarding your friend, you can put a request to make the site private. Please follow the instructions at https://wordpress.com/support/account-recovery/#if-ownership-cannot-be-established

  Cheers

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  kucelkj · Member · Apr 20, 2022 at 6:31 pm

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  Thank you very much for the tip and article URL. I followed the URL and you are correct, you can request to make it private but it doesn’t say what party to make the request to. Would I reach out to technical support for wordpress.com or to the forum?

  Thanks for any help you can provide.

  -Ken

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  rawalplawit · Member · Apr 20, 2022 at 7:23 pm

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  Hey Ken, you can send an email to passwordhelp@wordpress.com. A staff will reply to that email.

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  kokkieh · Staff · Apr 21, 2022 at 9:41 am

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  Hi Ken,

  Please ask your friend to contact us directly. We cannot help with account recovery issues if requested by a third party, so he’ll have to email us himself to request this.

  
  @rawalplawit,

  For account recovery issues, please just share the account recovery document link in these cases, not the account recovery email address – we sometimes share that in the forums, but only in situations where we (staff) have decided that’s the best course of action in the particular situation. If you’ve shared the account recovery info and someone comes back saying they don’t have any of that info, feel free to tag the thread for staff so we can check if there’s anything more we can do :)

  In this case Ken has already indicated the site isn’t his, which means we can’t help him with anything related to this site/account. We can only help site owners with account recovery issues, including requests to set a site to private.

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  kokkieh · Staff · Apr 21, 2022 at 9:44 am

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  @kucelkj,

  In this case it looks like that site used to have paid upgrades, so your friend should be able to verify ownership of the account on our account recovery form using the transaction ID from a past payment.

  https://wordpress.com/en/support/billing-history/#retrieving-a-transaction-id

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  rawalplawit · Member · Apr 21, 2022 at 10:45 am

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  Got it @kokkieh :)
  I didn’t know about that. I will keep that in mind from now on. Thanks :)

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  kokkieh · Staff · Apr 21, 2022 at 12:38 pm

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  @rawalplawit, thanks, and thanks for trying to help here :)