site log in/password/email failure

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  coachleonie · Member · May 23, 2022 at 5:23 pm

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  I cannot log in to my site, and I do not receive and email when I start to reset my password.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · May 23, 2022 at 6:49 pm

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  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  coachleonie · Member · May 23, 2022 at 6:52 pm

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  URL is http://www.coachleonie.com

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  staff-blorbo · Staff · May 23, 2022 at 7:08 pm

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  Hi there, I’m sorry, but that is not a site hosted here at WordPress.com.

  Instead, it’s a site using the software from https://wordpress.org/ and hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two different entities https://wordpress.com/support/com-vs-org/ we cannot help with this.

  WordPress.org has complete documentation at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And they have some further options for you at https://wordpress.org/support/article/resetting-your-password/