Site logo and header menu not showing in desktop/ mobile

  • Unknown's avatar
    theinnerlynk · Member ·

    Hello, my header menu and website logo is not showing up like it used to. I am using the Luxury Theme by Organic Themes. I used Site Health and disabled my plugins one by one to check what could be the cause, and found out that my theme is possibly not compatible with the CoBlocks plugin that I have.

    The header menu and logo would show up if I disable my CoBlocks plugin, but then my website contain (blocks) would be disoriented/ misalign if I disable my CoBlocks Plugin.

    This only happen recently, I only found out about it today, it was all good for the last few months. Help :(

    The blog I need help with is: (visible only to logged in users)

  • deancroyal · Staff ·

    Hi there – With your Business plan you have access to live chat where Happiness Engineers can dive deeper into your questions, gain a better understanding of what you’re trying to accomplish, and make the best recommendation on how to resolve. At your next earliest convenience, start a chat here: https://wordpress.com/help/contact

  • Unknown's avatar
    theinnerlynk · Member ·

    hey there, I have contacted the Happiness Engineers earlier but the one helping me out wasn’t too helpful :/ Do let me know if there’s anything that I can do to fix this issue, I have contacted both Organic Theme (for my “Luxury Theme”) and CoBlock Developer (GoDaddy) Support team, both were just asking me to seek help from the other party, this is not going too well for me :(

  • verygoode · Staff ·

    Hi there!

    Thank you for reporting your issues with this. If you encounter issues like this in the future, I do recommend working with us in WordPress.com live chat.

    This specific issue was a bit more complicated but I was able to review it further and we confirmed that it was a bug that started in the last update of CoBlocks, 2.18.0.

    We reported this to the CoBlocks team and they will be releasing a fix in an upcoming update of the plugin.

    For your records, the public bug report is available at https://github.com/godaddy-wordpress/coblocks/issues/2112 and is now closed.

    I would expect the fix to be in their next update. The update will be automatically applied to your site once it is available.

    You can check to see if there has been an update of the plugin by checking its version within the plugin list under My Site > Plugins. The next version will be something greater than 2.18.0.

    If you have any additional issues or questions, please reach out to us in WordPress.com live chat. We’ll be happy to help!

  • Unknown's avatar
    theinnerlynk · Member ·

    Hello verygoode,

    Thank you for your prompt reply and resolution! The bug has been fixed, hooray!

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