Site Mapping Not Working

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  jeanettevalencia · Member · Mar 9, 2015 at 6:08 pm

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  HELP!!

  Lifeisgoodarizona.com is not redirecting to https://lifeisgoodinarizona.wordpress.com/. I purchased mapping and it has been fine the past few months but now when I type in http://www.lifeisgoodarizona.com it says “Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain.” When I went to my upgrades, I don’t see anything for lifeisgoodinarizona.wordpress.com. Please advise. I need the site back up ASAP.

  Best,
  Jeanette

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · Mar 9, 2015 at 9:15 pm

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  Hi!

  The domain appears to be working correctly for me. Can you clear your browser cache and see if that helps to clear up the issue? It looks like you recently re-purchased the mapping upgrade so this may have just taken a few minutes to take effect. Here are instructions on clearing your browser’s cache:

  Solve Common Browser Issues

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  jeanettevalencia · Member · Mar 9, 2015 at 9:22 pm

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  Yes, it is working correctly now because I re-purchased domain mapping. When I went to my upgrades, the domain mapping for lifeisgoodinarizona.worddpress.com was not showing so I re-purchased; however, I don’t believe it was expired or should have had to do that. Does the domain mapping charge last for a year?

  Thanks,
  Jeanette

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  jeremeylduvall · Member · Mar 10, 2015 at 12:38 am

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  Hi Jeanette,

  The domain mapping purchase does last for a year. It looks like your previous mapping purchase was made on 8/21/14. It looks like that subscription may have been inadvertently cancelled on 3/9/14. As a result, I extended your current subscription from 3/8/16 to 9/8/16 (added 6 months). You can see that new expiration date here:

  https://lifeisgoodinarizona.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

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  jeanettevalencia · Member · Mar 11, 2015 at 9:27 pm

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  Is there a way to refund the mapping and leave the same expiration date? I’m not planning on continuing to map the domain as it would be better for SEO.

  Thanks,
  Jeanette

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  jeremeylduvall · Member · Mar 11, 2015 at 10:24 pm

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  Definitely! I went ahead and refunded your recent $13 purchase. The funds should be available on your account within the next 2-3 days. I then set the expiration date back to 8/21/15 (original payment made on 8/21/14). Finally, I disabled the automatic renewal since you mentioned you weren’t going to continue to map the domain. You can see the upgrade and the current expiration date here:

  https://lifeisgoodinarizona.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades