Site missing

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  dannyseward1 · Member · Oct 20, 2023 at 6:51 pm

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  Hi

  I used to have a wordpress account , accesible via my login details:

  username- (email visible only to moderators and staff)

  It was loading up until recently, when I tried the link and nothing loaded.

  However, when I aso came to hostpresto with my username – (email visible only to moderators and staff) It showed no username found ???

  Ive had to re- register the same username (this is where Im sending you this support message) however the site I had and username have vanished???

  Are you able to help me locate this ?

  Kind regards
  Daniel Seward

  Self-declared URL: dannysewardmusic.co.uk/music2020
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Oct 20, 2023 at 11:18 pm

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  Hi Daniel,

  I understand that you’re experiencing difficulty with your WordPress site access and it can definitely be a frustrating experience. However, your site, as you have mentioned, is not hosted on WordPress.com. It’s hosted elsewhere using the open-source version of WordPress, often referred to as WordPress.org.

  Our ability to investigate and solve issues is unfortunately bound to websites that are hosted directly through us. This is one major benefit of WordPress.com’s managed hosting services. With WordPress.com managed hosting, we take care of all the technical aspects of running a site, leaving you free to focus on creating and sharing great content. You can find out more about this here: https://wordpress.com/hosting.

  However, there is a way to bring your site over to our side. If you’re interested, we provide a handy Migration Plugin that makes it easy to move your site to WordPress.com. If you decide to switch, you’ll gain access to our specialized support.

  

  Import a Website » Import using Move to WordPress.com

  in WordPress.com Support

  3 min read

  Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

  If you prefer to stay with your current hosting provider, the best place to seek assistance with the open-source version of WordPress, which is the version your host uses for their site, would be the community support forums. Here’s the link to those forums:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  I hope this information helps, and please don’t hesitate to contact us if you have any further questions.