Site no longer accessible after restoring from a backup
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I encountered an issue with my WordPress site. I attempted to restore a backup from the previous day, which seemingly completed successfully. However, upon refreshing the page, I found that I couldn’t access the admin page, and the front end of the website failed to load. Instead, I received either an internal server error or a blank page.
To restore the backup manually via cPanel’s FTP, the instructions recommended deleting all existing WordPress files. I’m hesitant about this step and seeking guidance before proceeding further. Additionally, I’m having trouble uploading zip files or folders via FTP. I’m unsure how to upload the backup files without creating a separate folder for each file. Any advice on how to handle this would be greatly appreciated.
The blog I need help with is: (visible only to logged in users)
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Hi there,
I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.
WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.
That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.
If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/
You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/
If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.
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