Site no longer functional after years in hibernation.

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  rbbayliss · Member · Apr 21, 2014 at 7:51 am

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  Hi team,

  I’ve just returned to my blog after about 4 years but I can’t do simple tasks like viewing pages in the admin console and can’t apply new theme via the theme browser. My theme is no longer supported. Most things end up with the ‘Cheatin’ uh?’ error.

  I guess my site is stuck due to the large number changes that have occurred over the years.

  Is there a way to force my site to refresh with a current theme?

  Any advice on how to resolve this?

  Rich

  The blog I need help with is: (visible only to logged in users)

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  theradiocrytic · Member · Apr 21, 2014 at 11:23 pm

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  I’ll this for a staff response.

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  auxclass · Member · Apr 21, 2014 at 11:44 pm

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  You should be able to change to a new theme, the base software is taken care of and updated by the staff so that should not be an issue.

  What browser are you using and type of internet connection?

  See if any of these fixes help: http://en.support.wordpress.com/browser-issues/

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  rbbayliss · Member · Apr 23, 2014 at 4:53 am

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  Thanks Bobdavcav!

  Hi Auxclass,

  I can’t change to a new theme. When I browse themes I can click activate but it doesn’t, when I browse the dashboard for richbayliss.wordpress.com a lot of the functionality is missing.

  I know it’s not a browser issue because I don’t see these issues on the new blog I created to workaround this.

  But just to answer you, I’ve tried with both the latest safari and firefox issue and have tried on my home internet (100Mbps HFC) and at work.

  Thanks to both for responding so quickly!

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  druesome · Staff · Apr 28, 2014 at 7:21 am

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  Hello there Rich!

  To change the theme of your old blog, you need to log in as the blog’s Administrator. Right now, your username “rbbayliss” is an Author of the blog and that may be why many functions you might be used to seeing are not there.

  http://en.support.wordpress.com/user-roles/#administrator

  If you cannot remember the password for the Administrator account of the blog, try using our lost password form:

  https://en.wordpress.com/wp-login.php?action=lostpassword

  Or try our Account Recovery Tool:

  https://en.wordpress.com/wp-login.php?action=recovery

  A Happiness Engineer will respond and discuss the issue with you privately.

  My theme is no longer supported.

  That’s correct, the Simpla theme is retired. We do not recommend the use of retired themes, however, you may continue using the Simpla theme on your old blog.

  Let me know if need further assistance!

  Cheers,

  Andrew D.

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  rbbayliss · Member · Apr 28, 2014 at 10:23 am

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  Thanks Andrew.

  I’m pretty sure you’re right. I’ll go through the recovery process to regain admin access.

  Rich

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  rbbayliss · Member · Apr 28, 2014 at 11:04 am

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  Thanks Andrew,

  That was it! I forgot that I had used two separate emails at different points in time. My other email was administrator.

  Thanks
  Rich

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  druesome · Staff · Apr 28, 2014 at 4:27 pm

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  Glad to be of help, Rich!