site no working

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  ruhaniiyat · Member · Jul 16, 2021 at 2:14 pm

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  team, i updated the woo commerce plugin yesterday and since then the website hasn’t worked. An email with the recovery mode link was sent to me but that also is to working. how to i access my website now to go back to the older version of the woo commerce plugin. could you send another link to recovery mode access.
  thanks

  Site: http://shopruhaniiyat.com.
  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

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  supernovia · Staff · Jul 16, 2021 at 11:35 pm

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  Sorry to hear that! As the site isn’t hosted with us, we most likely can’t help much. But here are a few ideas:

  – Check the error in your email. It probably mentions a plugin or even a specific file in the plugin that could be the culprit. You can use that to search for more information at https://wordpress.org/support/forums/

  You might also see if you can restore a recent backup.

  Going forward, you’ll also want to use the correct forums for self-managed installations:
  https://wordpress.org/support/forums/

  Or, you’d be welcome to migrate your site to our services once this is resolved, so we can provide direct support going forward. All of our paid plans include hosting, support, maintenance, SSL, and more. You can find our pricing here:
  https://wordpress.com/pricing

  Hoping this helps!