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  amandine3a3254d34d · Member · Oct 14, 2022 at 12:01 pm

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  Bonjour

  j’ai contacté le support en août pour recupérer la clé EPP de mon nom de domaine hébergé chez word-press afin de le transférer chez un autre hébergeur/

  Soit disant il ne retrouvait l’url associé au compte.

  Hors aujourd’hui, j’ai un un prélévement automatique de wordpress pour le renouvellement du nom de domaine et du site ….

  Quelle est la procédure à suivre alors pour ferme le site que je ne souhaite plus et récupérer uniquement le nom de domaine ?

  domaine : energies-mieuxetre.com
  [redacted]

  Merci,

  Amandine

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  helper-heroponriki · Member · Oct 14, 2022 at 1:26 pm

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  Hi there:

  I can only provide support in English and I used Google Translate to translate your message.

  The domain energies-mieuxetre.com is not tied to the WordPress.com user account you’re currently logged into. You would need to log out of amandine3a3254d34d and log into the correct account to manage the domain transfer.

  If you don’t know what account owns this domain and you have the transaction IDs from charges on this account, you can use the Account Recovery form to prove ownership of the site, then WordPress.com support can help you from there. You can find that form here:

  https://wordpress.com/wp-login.php?action=recovery

  Just fill out as much information as you have, including an email address where Support can get in touch. The transaction ID will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  You can read more about what the account recovery process entails here:

  https://wordpress.com/support/account-recovery/

  I hope that helps!