Site Not Accessible

  • Unknown's avatar
    radsdigital · Member ·

    My theme had an issue that caused the site not to load. I went in via the recovery email link and thought if I rolled the wordpress version back, it would sort my problem, however, now I no longer get the recovery email with link and still cannot access my site. Please help

    Self-declared URL: http://radsdigital.co.za/
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to provide support. But I can get you pointed in the right direction.

    The good news is that because you use the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help.

    I hope this points you in the right direction.

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