Site not accessible after the change of theme

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  asunto2 · Member · Apr 6, 2016 at 1:56 pm

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  Hello,

  After a change from a theme (Reddle Theme) to another theme. My website is not accessible, neither the dashboard (wp-admin)
  asuntoblog.wordpress.com (primary domain)
  https://asuntoblog.wordpress.com/wp-admin

  I can access and edit my posts
  https://wordpress.com/posts/asuntoblog.wordpress.com
  I can my posts too in
  https://wordpress.com

  But whatever the browser, and the machine (notebook, tablet or phone, inside my home network or outside this network), my website had become unaccessible.

  I someone has a clue about this, I have also tried to come back to the orginal theme (the Reddle I was using), or others themes, through that webpage
  https://wordpress.com/design/type/free/asuntoblog.wordpress.com
  But despite the fact that said ‘activated’, the website is still not accessible.

  The blog I need help with is: (visible only to logged in users)

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  asunto2 · Member · Apr 7, 2016 at 2:54 pm

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  Thanks in advance.

  It is by changing two days ago (April 05, in the evening) the theme, that it happened.

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  evarlese · Member · Apr 8, 2016 at 10:57 am

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  Hi there! I’m sorry to hear you’re having trouble with your site.

  I’ve just taken a look at your site here and am getting the same error message that the page cannot load. I’ve gone ahead and passed your information on to our developers to take a look at what’s going on.

  I’m going to send along an email shortly so you can get in touch that way. In the meantime, as soon as I hear back from our team, I’ll send along an update.

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  asunto2 · Member · Apr 8, 2016 at 11:04 am

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  I’m very glad of your answer, thank you to take the time to answer evarlese

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  evarlese · Member · Apr 11, 2016 at 6:36 pm

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  Hey there! Thanks for your patience. One of our developers just made a small change on our end that should fix that error for you. Can you try reloading your site and letting me know if it’s working for you now?

  If you’re still seeing an error, it may help to clear your browser’s cache first and then try one more time. Just let us know if you run into trouble again!

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  asunto2 · Member · Apr 11, 2016 at 10:47 pm

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  Hello Everlase,

  Yes that works on the first time, I thank you both for your work.

  I am a little bit afraid now to change the theme, I think I am not gonna move anything for a while. Anyway thank you both of you.

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  supernovia · Staff · Apr 12, 2016 at 7:57 pm

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  Hi @asunto2, actually it turned out it was not related to your theme change. It was another issue that has since been corrected. Feel free to change your theme if you’d like. Cheers!

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  asunto2 · Member · Apr 13, 2016 at 8:53 am

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  I am released to know that I can too, change of themes, as I need.

  Anyway thank you again, for your time and your work.