Site Not Active??

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  c4aowebsite · Member · May 12, 2020 at 8:07 pm

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  It seems that our site is down. What does this mean and how can I fix it immediately?

  Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain.

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  slantedplanet · Member · May 13, 2020 at 2:08 pm

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  Hello!

  The description of your problem suggests that you have a paid plan. Paid plans have 24/7 live chat support. This is often a more expedient way of resolving an urgent problem that requires staff attention.

  If you are using the account that purchased a paid plan, you can access live support chat from your WordPress.com account or at this link:
  https://wordpress.com/help/contact

  Either way, your post is flagged for staff attention, so you can also continue to wait for a follow up here if that is your preference.

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  endocenterrsf · Member · May 13, 2020 at 2:36 pm

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  Hi, this is Sani, I just updated my free plan to premium and choose a payment method with OVO (WooCommerce Stripe Payment Gateway). It was successful, but I haven’t got any notification and My website still in a free plan, can you help me? Thank you.

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  staff-zinnia · Staff · May 13, 2020 at 5:40 pm

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  endocenterrsf – I replied to your post. Please write back to me there. Do not post in other threads as it creates multiple notifications and confusion for some. Thanks!

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  staff-zinnia · Staff · May 13, 2020 at 5:41 pm

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  Howdy c4aowebsite –

  What domain are you trying to work on? Please share that information with us so we can proceed with taking a closer look.