site not available

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  filipropmaint · Member · Nov 12, 2021 at 1:23 am

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  I was wondering if you could help me understand why my site is offline even though my hosting is still active with siteground? Have I been kicked off my wordpress subscription?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  hughfordb123 · Member · Nov 12, 2021 at 1:35 am

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  Hi there,

  I have tagged this topic as “modlook” for WordPress staff assistance. They can provide you the information for your previous theme.

  Someone from the team will get back to you soon.🙂

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  staff-totoro · Staff · Nov 12, 2021 at 1:44 am

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  Hi @filipropmaint

  We can’t help directly because we don’t host your site on our WordPress.com managed business hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (Siteground) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. If your site is offline it sounds like there may be an issue with your hosting, which we have no way to look into. I recommend contacting your host directly so they can investigate any uptime issues.

  Hope this helps point you in the right direction!