Site Not Importing from XML File
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We’re trying to move from a WordPress.org blog back to WordPress.com, and have tried to import our site twice. Both times, nothing has worked; it says it could take up to 24 hours and to contact you if not. Well, the stuff still hasn’t been imported and I’m quite confused. Any ideas?
The blog I need help with is: (visible only to logged in users)
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Hi there!
I took a peek at the two XML files you tried to import and noticed the following error at the bottom of both:
“Allowed memory size of 94371840 bytes exhausted (tried to allocate 71 bytes) in /home/exterminat/oxcgn.com/wp-admin/includes/export.php on line 360”
So it seems that the export process from your WordPress.org site died in some way, and thus the XML file you tried to import was corrupted.
We don’t really support WordPress.org sites here at WordPress.com, so I would suggest the following:
A) Contact the support team at your WordPress.org site’s webhost and seeing if there’s anything they can do to ensure a smooth export, and…
B) Post or search in the WordPress.org forums about your issue and see if anyone else has experienced the same thing and found a solution. The forums are here:
Let me know if there’s anything else I can help with. :) Thanks!
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Okay! Much delayed, as there was intense frustration to get the full export file.
Unfortunately, it comes out to 45mb… what can we do to get it usable for WordPress.com? Because I know the limit is 15.
We just want to get our posts rolled back over to our WordPress.com blog :(
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The next step is for you to upload that file somewhere where we can download it. We’ll need to import it manually on our end in order for it to work properly.
Let me know when you’ve done that and we can get the ball rolling on the import. :)
Thanks!
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Could we upload it to our site’s media library, or would somewhere else work better?
Thank you again so much. We’re eager to be back on WordPress.com where the service is reliable and the people are helpful. :)
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Could we upload it to our site’s media library, or would somewhere else work better?
You could try the Media Library, yes. You might also try a service like Dropbox or Google Drive if you use one of those. :)
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Okay, you can find it here:
https://www.dropbox.com/s/5d93nssj1lu7xhz/oxcgn-breathinglifeintogaming.wordpress.2013-07-18.xml
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And just so we’re clear, the site you want to import this into is xboxoz360.wordpress.com correct?
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Awesome!
I’ll go ahead and see if I can get an import going. It may take a day or two to figure out, so please be patient in the meantime. I’ll let you know when it’s done.
Thanks! :)
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Ok, we have compressed your import file down to about 2 MB. Please download it here:
No need to extract the file or anything, just import it in the regular way. :)
Let me know if it works for you! Thanks!
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Okay, I uploaded it but get a blank screen; After the upload completes and I assign users to the posts, that area of the screen goes blank and I can’t see that the posts are in there…
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I have restarted your job manually to see if it’ll work for me. I’ll let you know what happens as soon as the job finishes.
Thanks!
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Correct. :) We have some of our developers on it now.
You should hear back from us within a week or so, but I can’t say for sure. We’ll let you know.
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Sorry to be an annoyance, but it’s getting really urgent and we need to get rolling so our site can be back to normal. :)
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Sorry for the late response; I’ve been busy moving for the past week and a half. :( Ugh.
Anyway, as I said in my last message, some of our systems people are looking at the import now. (I just spoke to them about it.) I should hear back from them in the next day or two. I’ll let you know as soon as I find out what’s going on.
Thanks!
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