Site not loading

• 

  mascaramavenandmore · Member · Oct 21, 2016 at 10:48 pm

  • Copy link
  • Add topic to favorites

  On my computer, my site, MascaraMavenAndMore.com, does not load. I can’t even get into the backend of it to post anything. I can’t pull up a blog post. I’ve checked with others elsewhere and it loads just find for them. What’s the problem on my computer? My other WordPress site is working fine. Thanks.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Oct 21, 2016 at 11:20 pm

  • Copy link

  mascaramavenandmore.com is hosted by Unified Layer
  IP Address: 50.87.143.209
  Name Servers:
  ns2.bluehost.com
  ns1.bluehost.com

  That site is not hosted by wordpress.COM and we cannot help you. You are posting to the wrong support forum

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  WordPress app support https://apps.wordpress.org/support/

• 

  mascaramavenandmore · Member · Oct 21, 2016 at 11:31 pm

  • Copy link

  Thanks not my IP address and that’s not who I’m hosted by…

• 

  timethief · Member · Oct 22, 2016 at 6:29 pm

  • Copy link

  What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?
  And, exactly which wordpress.COM username account registered that site?
  This is wordpress.COM support. I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.
  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

• 

  supernovia · Staff · Oct 23, 2016 at 5:35 am

  • Copy link

  Hi @mascaramavenandmore, your site is hosted by Bluehost. Can you get in touch with them? You’ve probably been blocked for some reason.

  If you need more help with a WordPress.org installation, you’ll want to reach out at the forums for self-hosted installations: https://wordpress.org/support