Site not loading

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  lisachaney11 · Member · Dec 24, 2021 at 8:09 pm

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  Hi there. Trying to troubleshoot my site, it’s not loading and I’m not even able to login under wp-admin. It shows I have no plugins or content. Can you please advise where to start?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  tenzinsonam657 · Member · Dec 25, 2021 at 8:44 am

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  Hi @lisachaney11,

  I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com:
  https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.