Site Not Responding

akualezli · Member · Dec 6, 2021 at 7:06 pm
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Unable to update profile.
changes not taking.
refresh not making a difference.
12/6/21
kokkieh · Staff · Dec 7, 2021 at 7:57 am
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Hi there,

Are you speaking of your WordPress.com profile at https://wordpress.com/me/?

What are you trying to update/change?

Does it make any difference if you clear your browser cache or use another browser to make the changes?
akualezli · Member · Dec 7, 2021 at 10:02 am
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Yes.
Profile.
Using Chrome, don’t want to use another browser and look up password etc so guess I’m up s. creek /o a paddle.
kokkieh · Staff · Dec 7, 2021 at 10:09 am
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Can you please provide more details on what exactly you’re trying to change?

I asked you to try another browser so we can rule out whether the issue is being caused by your browser, or by something else.
akualezli · Member · Dec 7, 2021 at 2:06 pm
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my profile
aleone89 · Staff · Dec 7, 2021 at 2:49 pm
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Hello there,

What browser are you using?

Many thanks.
akualezli · Member · Dec 7, 2021 at 8:49 pm
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google chrome
staff-totoro · Staff · Dec 7, 2021 at 9:34 pm
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We’re not seeing reports of this as a widespread issue, and things appear to be functioning normally when we check on our end. I suspect this may be an issue with the Chrome browser on your computer. I see that @kokkieh mentioned clearing your browser cache and cookies, which can help, but I did not see you confirm you tried it.

So with this in mind I would like you to try the following

– clear your cache and cookies based on the steps google recommends here: https://support.google.com/accounts/answer/32050
– Also make sure you are not blocking any “3rd party cookies” as explained in that guide as well.

Do these steps help you to access https://wordpress.com/me/?

Thanks for the additional info!

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