site not responding

  • Unknown's avatar
    kwinkley24 · Member ·

    I can not edit my site. It says ‘site is not responding to requests’…. I have emailed help center several times with no response. Any ideas how to fix?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-oikake · Staff ·

    Hi,

    I see that our Happiness Engineers are already in contact with you via email (ticket 7634367) and they are already troubleshooting your issue.

    They are waiting for you to make a test on a staging site, please let them know once you have followed their indications.

    Let me also note that your Creator plan features real-time support 24/7 with our Happiness Engineers, which can be accessed like this:

    WP
    Contact WordPress.com Support » Live Chat Support
    in WordPress.com Support
    3 min read
    Our live chat support, included in eligible plans, connects you with our Happiness Engineers to help you with any aspect of WordPress.com. This guide will show you how to reach live chat and make the most of your support experience. How to Access Live Chat Support To contact WordPress.com support via live chat, take the following steps: Visit your website’s dashboard. Click the qu

    This way you don’t have to wait for a reply here at the forums or via email!

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