Site not secure

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  arielledecor · Member · Jan 30, 2023 at 5:10 pm

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  Why when I want to go on my webiste it says ‘ not secure’ ‘ Go back to safety’ and it did not open the website.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jan 30, 2023 at 6:18 pm

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  Hi there,

  We can’t help directly because we don’t host arielledesigns.com on our WordPress.com managed hosting. As a result, we can’t take a closer look at your site.

  To clarify, we are a fully managed WordPress provider. We use a custom server environment that is optimized for WordPress and provides free SSL, site security, automatic updates to core software, robust backups, and in-house support from our WordPress.com Happiness Engineers. To offer this, we use a customized version of WordPress (different from what you use at OVH, for example) which is optimized for our infrastructure and offers the best performance possible.

  Because of these differences, we do not have access to your site (we can only access sites we manage directly) and are not familiar with the source of your issue.

  The good news is that your hosting provider may be able to help in this instance. I recommend contacting OVH for further assistance. They are in the best position to help you add SSL to your site. Thanks!