Site not showing up in My Site list

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  mdgreene82 · Member · Mar 6, 2023 at 7:17 pm

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  I am an authorized admin on an account owned by someone else. The account owner is also experiencing this issue as described below.

  I can no longer access a site that previously was listed in My Site list. I used to be able to toggle between two sites:
  doulababyonline.wordpress.com AND doulababyonline.com. Now, I can only access the doulababyonline.wordpress.com.

  It actually appears as if somehow, the account is no longer linked with the Premium WordPress subscription that was pre-paid until July 2023.

  I brought over a custom domain registered with GoDaddy, built and launched the site using the same login credentials that I am currently using, but now, that site with the custom domain (doulababyonline.com) is no longer showing up in My Site list and I cannot access the backend.

  The site with the custom domain is live and it appears to recognize that I am still an admin by showing the menu at the top that says ‘My Site’ when I view the live page by typing it into the address bar, but I cannot actually access the admin panel – I continue to get redirected back into the free account with the doulababyonline.wordpress.com domain only.

  I have logged out and in again, I have reset cookies, I have changed the password, and nothing restores the account that was paid for and has the live site with my custom domain linked to it. Is the only way to regain access to this site to go through the Account Recovery process?

  Self-declared URL: https://www.doulababyonline.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  aisajib · Member · Mar 7, 2023 at 5:03 am

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  Hi there!

  To avoid duplicating efforts, please keep all replies to the other thread you posted here. We’ll close this topic for further replies so we can all help you over on the other post.

  Thanks!