Site not taken down
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Hello. I removed/deleted my site some time ago and yet it is still live. How can I take it down? There is nothing under the ‘my site’ tab when I am logged in so I am unable to interact with it and attempt to take it down again myself. And I am also unable to schedule a session with the support team as the link just redirects to the ‘my site’ tab which as I said is empty. How can I just get hold of an actual wordpress employee?
Thank you
Holly -
What is the URL of the site you are trying to delete? We’ll be happy to take a look and see if we can help.
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Hi Rootjosh,
Thank you very much. This is the site
https://ilexmagazine.wordpress.com/Thanks
Holly -
Hello Holly,
If you’re not seeing the site https://ilexmagazine.wordpress.com/ under My Sites, it could be that this site connected to another WordPress.com account.
The best thing to do here, would be to reach out for further support here: https://wordpress.com/help/contact for assistance recovering an additional WordPress.com account.
If this is the case, a password reset can be sent here: https://wordpress.com/wp-login.php?action=lostpassword
I hope this helps!
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Hi Holly, that site is owned by another account. Are you able to log out and log back in with the correct username / email address?
If you’re not sure what that is, try commenting on a post to see where the notification mail goes.
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