Site not taken down

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  hollyholdsworth · Member · Jan 14, 2021 at 4:19 pm

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  Hello. I removed/deleted my site some time ago and yet it is still live. How can I take it down? There is nothing under the ‘my site’ tab when I am logged in so I am unable to interact with it and attempt to take it down again myself. And I am also unable to schedule a session with the support team as the link just redirects to the ‘my site’ tab which as I said is empty. How can I just get hold of an actual wordpress employee?
  Thank you
  Holly

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  staff-ozmodiar · Staff · Jan 14, 2021 at 4:32 pm

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  What is the URL of the site you are trying to delete? We’ll be happy to take a look and see if we can help.

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  hollyholdsworth · Member · Jan 14, 2021 at 4:34 pm

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  Hi Rootjosh,
  Thank you very much. This is the site
  https://ilexmagazine.wordpress.com/

  Thanks
  Holly

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  aleone89 · Staff · Jan 14, 2021 at 5:10 pm

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  Hello Holly,

  If you’re not seeing the site https://ilexmagazine.wordpress.com/ under My Sites, it could be that this site connected to another WordPress.com account.

  The best thing to do here, would be to reach out for further support here: https://wordpress.com/help/contact for assistance recovering an additional WordPress.com account.

  If this is the case, a password reset can be sent here: https://wordpress.com/wp-login.php?action=lostpassword

  I hope this helps!

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  supernovia · Staff · Jan 14, 2021 at 5:56 pm

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  Hi Holly, that site is owned by another account. Are you able to log out and log back in with the correct username / email address?

  If you’re not sure what that is, try commenting on a post to see where the notification mail goes.